FAQs
How do I brief work to you?
We use Trello to manage our client tasks. It’s a free, easy-to-use project management tool that acts as your ‘client portal’. This will be a central place to store all of your tasks and project information. We also use email and Slack to communicate and some clients like us to use their own project management tools which we are happy to do also.
Can we meet in person?
We offer remote virtual assistance and this is how we prefer to work. In most instances, tasks can be completed virtually. All communication is handled via video call, slack and email.
How do you track your time?
We use Toggl time tracker app to keep a log of the tasks we’ve completed with a date and time log.
How quickly can you deal with urgent requests?
Our client retainer and project work is scheduled in advance over the course of the month, subject to client deadlines and priorities. This allows us to be productive and efficient while working towards individual client deadlines. If you need support with something urgently, we will always do our best to support that request, but as existing work is already scheduled, sometimes this is not possible. We will always try our best to accommodate you as best we can.
Am I tied into a long contract?
No, if you are on a retainer, in most cases we just ask for one month’s notice should you no longer require our virtual assistant services! It’s that simple. We offer the same in return.
How do we communicate?
This will be discussed and agreed in our kick-off meeting. We like to use Slack for instant messages and easy-to-track communication but we are always flexible as no two clients are the same and you may have a preference that you want to stick to.
Are you GDPR compliant?
Yes, we are 100% GDPR compliant, registered with the ICO and ensure we uphold industry best practices. As stated in our Terms & Conditions we maintain a strict confidentiality agreement with you at all times. We will treat your business information with the same level of care that we would our own. Our devices are mainly Apple products, which are fully encrypted for additional security. Our website is encrypted with an SSL certificate SSL provides added security protocol by creating an encrypted link between a web server and web browser. When working with any data provided by you we will ensure that the data has been collected in a GDPR compliant manner to ensure there is no data breach. This is a necessity for our business and yours, to be 100% GDPR compliant.
What if I need additional time?
During our kick-off call, we can discuss a time estimate. If there is a need for additional hours we will communicate this to you in advance. No additional time will be added unless you have approved it. This gives you peace of mind that you won’t receive an unexpected invoice.
When are payments due?
Retainer hours are billed in advance to secure and guarantee our time. Bespoke projects will have a custom payment plan, usually a part payment upfront and part on completion.
How do I share my passwords?
We recommend you use encrypted password storage software, such as Lastpass or Dashlane. It allows you to retain control over who has access to your passwords. You can remove user access and update passwords at any time.
Do you have insurance?
Yes, we are covered with professional indemnity insurance. Please ask if you require additional insurance such as PLI
Need help with any of these tasks...?
If the answer is a resounding ‘hell yes’ then get in touch and let us match you up with one of our incredible virtual assistants!
Admin Support
Inbox & Calendar Management
Inbox Declutter
Presentations
Document Creation
Proofreading
Expenses & Invoices
File Management
Systems & Ops
Onboarding
Team Management
SOP’s Creation & Management
Systems Set-up
Systems Integration
CRM Management
Systems Audits
Digital Content
Graphic Design (using Canva)
Social Media
Email Marketing
Blog Posts
Website Updates
Landing Pages
Lead Magnets
Lifestyle Management
Inbox & Calendar Management
Personal Finances
Healthcare Appointments
Personal Shopping
Utilities Management
Reservations & Travel Arrangements
Personal Events
The above list of services is not extensive, so if you don’t see what you are looking for - just ask!